Thanks for purchasing our products at Smartzone Online. We offer a product echanges with new ones of a similar type or a higher valued product of your choice if you are willing to top up on the money paid for the original product's price for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can Contact Us here. Make sure you express your concerns to us within 7 days. If you have any additional questions or would like to request a refund, feel free to contact us.